Knowledge Base

Categories (8)

Administrative & Reporting

Banner, Argos, EMS, ImageNow, MachForm, Campus Portal & Other Administrative IT Systems

Communication & Collaboration

Email Services, File Sharing & Storage including Google Drive & Workspace, Zoom & Conferencing Support

Desktop, Software & Printing

Printing & Scanning, Classroom Technology, Computer/Hardware Support, Software Support

Accounts & Access

Alumni Accounts, Password Reset, VPN Access, Vendor Accounts, Room/Door Access

Information Security

Security Audits, Compliance, Security Consulting & Education, Incident Response & Investigation, Log Release Requests

Teaching and Learning

OnLine Learning (Moodle & BrightSpace), Lecture Capture, Polling & Surveys

WiFi, Connectivity, and Phones

Connecting to WiFi or Wired Networks, Internet Troubleshooting, Desk Phones

Employee Onboarding, Relocation and Offboarding

New Hires, Office Relocation, Employee Offboarding