Summary
Meet the ITS Virtual Technician chatbot. Watch the introduction video and learn how to ask technology questions, open the chatbot from the portal, and find additional help.
Body
The ITS Virtual Technician is a chatbot that provides a starting point for questions about technology at SUNY Plattsburgh. You can ask a question in your own words and use the conversation to help find the information you need.
Watch the Introduction
See an introduction to the ITS Virtual Technician and how to get started.
Open the ITS Virtual Technician
- Visit the MyPlattsburgh portal or the ITS portal.
- Select the ITS Virtual Technician link in the portal to open the conversation. You can also use the "Virtual Technician" button provided in the bottom right of this ITS portal.
- Type your question in the Enter a prompt here box and select Submit.
- Read the response and ask follow-up questions if you need clarification. Review any linked instructions or article sources before taking action.
What can I ask?
Start with a specific technology question. The chatbot suggests examples such as:
- “How do I reset my password?”
- “Where do I get my email?”
Include helpful context, such as the service you are using and what you are trying to do. Never include your password, verification codes, or sensitive university information.
Check answers and get additional help
The Virtual Technician can make mistakes. Check important information against the linked ITS guidance, and contact the Helpdesk if an answer is unclear or does not resolve your issue.
Related Guidance