Why the new MyPlattsburgh?
We're proud of our original MyPlattsburgh portal, a custom in-house solution that served our campus well for many years, receiving numerous updates for branding, new functionality, and accessibility. However, with the upgrade of our Student Information System (transition from Banner 8 to Banner 9) and the deprecation of older technologies, it was the right time to move to a more modern, interactive platform.
Our new portal, powered by Modo Labs, allows for greater interactivity, the ability to quickly add new at-a-glance widgets, easier updates, and robust communication tools including streamlined emailing, opt-in channels, and push notifications. That's right! Push notifications from our brand new MyPlattsburgh app for both iOS and Android devices.
How do I get the mobile app?
App download for iOS and Android coming soon! We will let you know when it's available. This page will also be
updated to include direct links to the apps, as well as QR codes. You can also search for "MyPlattsburgh" on your corresponding device's
store.
Frequently Asked Questions (FAQ)
How do I navigate the new portal?
All navigation links from the previous portal's left-side menu have moved to a top menu with dropdowns organized by the same familiar categories. Accordion menus are consistent with the previous portal to ensure easy transition and familiarity.
Can I customize my experience?
Yes! The new "My Menu" feature lets you customize your portal by selecting only the services and resources you frequently use. You can edit your custom menu at any time by adding or removing items as your needs change.
What are roles?
Each role (Student, Faculty, Employee, etc.) displays personalized information relevant to your activities and responsibilities. The "Home" screen contains content pertaining to anybody with information for the public, as well displaying additional information for authenticated users.
How do I switch roles in MyPlattsburgh?
On the web you can use the same top menu moving horizontally across the screen, similar to our old portal with your roles listed for ease of access. You can also easily switch roles using the "Switch My Role" button visible on various pages or by selecting your roles from the top right menu. This is one of the bottom navigation options in the app.
What new features should I know about?
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My Account: Easily access class schedules, advisor contact information, account summaries, current grades and more at a glance.
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Campus Maps: View detailed interactive maps highlighting parking lots, residence halls, lecture halls and more. Mark locations as favorites for quick access.
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Campus Directory: Quickly find and contact faculty and staff through integrated phone and email links.
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Emergency Resources: Easy access to crucial campus safety contacts including University Police and Environmental Health and Safety.
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Message Center: Stay informed with announcements, emergency alerts, and opt-in communication channels tailored to your interests.
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Brightspace integration: See your Brightspace courses, upcoming due dates, and announcements right on your Student or Faculty page.
Will instructions provided by campus offices still apply?
Absolutely. We've preserved the same accordion menu structure from the old portal to ensure that any previously provided instructions or documentation from various campus offices remain accurate and usable. If links need to be updated or changed, please open a ticket with the ITS Helpdesk.
Can I access all portal features on the mobile app?
Yes, the mobile app includes all features available on the web version, optimized for mobile devices. You can access your personalized role information, campus maps, the directory, emergency resources, and more, all from your smartphone or tablet.