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Adding a new Duo Device to an existing account requires some way to authenticate, if no authentication method is available you will need to either call the ITS Helpdesk at 518-564-4433 or stop by the office in Feinberg 106.
- In a web browser navigate to my.plattsburgh.edu and sign into your account, stopping at the Duo Authentication page.
- Once on the Duo page, click the link Other Options.
- In the list options, select Manage Devices.
- At this point you need to Duo authenticate in some way before you are able to add a new device. If you are adding a new smartphone with the same phone number, you can have duo send a code via SMS.
- The system will then guide you through setting up the new device.