How do I forward my Zoom phone calls?

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Desktop App

Click your user icon along the top of the application window.
In the menu that opens, click Forward calls
If you want to forward calls to another number:
- Select name or number
- In the Forwarding contact field enter the number to forward calls to.
- In the Forwarding duration field, select the time period to forward your received calls.
- Click Save
If you want to forward to voice mail:
- Select Voicemail / videomail
- Select your voicemail greeting if you do not want to use your default greeting
- In the Forwarding duration field, select the time period to forward your received calls.
- Click Save

Mobile App

Click the More option.
Under Settings, click Phone
Click Forward calls
If you wish to forward to another Zoom contact:
- Select Forward to a name or extension
- Click Forwarding contact and select who to forward calls to
- Click Forwarding duration and select the amount of time to forward calls for.
- Click Enable
If you wish to forward to an external phone number:
- Select Forward to an external number
- Click Number and enter the phone number with area code, click Save
- Click Forwarding duration and select the amount of time to forward calls for.
- Click Enable
If you wish to forward to voicemail:
- Select Forward to voicemail / videomail
- Select the desired greeting if you have more than the default
- Click Forwarding duration and select the amount of time to forward calls for.
- Click Enable

Handset

Click the button under the More option on the screen
Click the button under Forward on the screen
Use the phone's directional pad to select the forwarding type you wish to modify, click the button under Select on the screen.
- Always - Forwards all incoming calls until disabled.
- No Answer - Only forwards calls that are not answered
- Busy - Only forwards calls when your Zoom account is set to 'Busy'
After selecting the forwarding type, enter the phone number to forward to and click the button under Enable on the screen.